When it comes to professionalism and exemplary customer service, no industry compares to hospitality. Hotel employees put their patron’s satisfaction first, and in this way guarantee loyal customers. The quality of a hotel is defined by the quality of its service – and other industries can benefit by applying this mindset towards their own business.
Here are some tips to get your company’s customer service up to five stars.
1. Never say no
Hotel staff avoid the word “no” at all costs, going above and beyond to meet their customer’s needs. Their job is to solve a problem, no matter what that problem is. Rather than saying “no”, offer an alternative option. Even if you cannot give the customer what they initially wanted, there is always a way to leave them happy.
2. Always smile
In hotels, the best front desk agents smile 100% of the time. It is important to always appear energetic and ready to help, rather than demonstrating fatigue. Lazy employees send an immediate negative signal to customers, especially when it is the first impression they receive. Professionalism pays.
3. Great leaders are on the frontline
Hotel managers are not scared of guests or daily issues that arise. They are ready to personally deal with any problem, big or small. A true hospitality professional will also never pass by garbage on the floor without picking it up – no task is below them when is comes to keeping the hotel at its best.
4. Loyalty is everything
Customer service is what keeps clients returning. The hospitality industry understands that scoring a loyal customer is key, as people can always take their business elsewhere. Price is only one factor in how consumers make decisions, many prioritize the level of treatment they receive above all.
If your business can apply these simple service methods used by great hotels, it will be well on its way to growing a loyal and happy consumer base.