Comments & Praise

  • Elke Luxem, Marketing Manager Medical

    I had the opportunity/honor to follow a 6-day Practice Development course from Fanny O’Connor. It was a unique opportunity where we learned many tools to better support Zeiss refractive centers on how to attract, convert and activate patients. Fanny’s extensive background in patient consulting and enthusiasm took us out of our comfort zone and made us better consultants, (Zeiss) employees and people.

    Elke Luxem, Marketing Manager Medical
  • Dr. Paul C. Lee, MD, CCRS

    Fanny conducted a comprehensive customer experience assessment for us and the entire process — from initial contact through to final presentation, report and feedback — was phenomenal. The insights our company gained were incredibly valuable because of how in-depth the work was. In addition, the manner by which the results and recommendations were presented was incredibly actionable.

    Dr. Paul C. Lee, MD, CCRS
  • Lenka Tuzova, Marketing Specialist ve spolecnosti Neovize (Czech Republic)

    We have had the pleasure of working with Fanny for 1 year. Our eye clinics NeoVize Brno and DuoVize Prague suffered from high staff turnover. Fanny’s leadership program for our management team coupled with her team building workshop is one of the most comprehensive programs we have taken part in. With Fanny’s help our staff now functions as a team. They seem to be happy to come to the centers and take pride in their work. There is nothing cookie cutter about Fanny. She will develop a program that fits your needs.

    Lenka Tuzova, Marketing Specialist ve spolecnosti Neovize (Czech Republic)
  • Lohit Shetty, Sr. Product Executive Marketing, Medical division, Carl Zeiss India

    Your five day workshop offered us incredible insight about a profession that none of us had ever ventured into before. All the participants in the program were experts in their respective fields but we are all beginners in Practice Development and your coaching has helped us to lift our head out of the routine and look beyond now into the future. The best thing about you is that you brought in balanced perspective and at the same time challenged us all at right times to push ourselves harder to unleash our true potential. The training has given me renewed vigor and determination to take Practice Development project in India to great heights. I am greatly thankful to you and the management for organizing this training and availing us an opportunity to learn it first hand from the best.

    Lohit Shetty, Sr. Product Executive Marketing, Medical division, Carl Zeiss India
  • Dr. Jay Bansal, Owner, Laser Vue Eye Centers (California)

    No one brings more energy and shows more compassion for her clients…Fanny’s knowledge of sales and customer service, as well as her unique ability to simplify complex situations, is truly a gift. You can count on Fanny to work tirelessly for you-above all, she will produce the results you seek.

    Dr. Jay Bansal, Owner, Laser Vue Eye Centers (California)
  • Dr. Laszlo Kiraly, Augen-Und Laserzentrum (Leipzig, Germany)

    I felt my center was doing a good job. However, that changed when Fanny came into the picture… Fanny was able to do a full assessment of our practice and identify gaps and opportunities to grow the practice. She trained myself and my staff on ways to consistently deliver outstanding service on the telephone and with staff to patient contact. She was instrumental in redesigning our website as well as retooling patient flow. Fanny worked with us regarding every touch point a patient would encounter when visiting our center. We have since realized a significant increase in procedures as well as patient satisfaction.

    Dr. Laszlo Kiraly, Augen-Und Laserzentrum (Leipzig, Germany)
  • Gary McArdle, Cathedral Eye Clinic

    Cathedral Eye Clinic recently benefitted significantly from the all-encompassing clinic development and improvement activities implemented by Fanny O’Connor. Fanny’s style and delivery had an immediate impact and was tailored to suit the specific needs of our Clinic. Fanny very quickly and efficiently honed in on our key barriers to progress and growth. The practical consultancy provided by Fanny covered each and every aspect of the Clinic – from marketing and lead generation (digital and traditional), to expertly handling initial enquiries, to each touch point on the patient journey. Fanny very seamlessly and impressively became part of the Cathedral Eye Clinic team and we very much look forward to implementing her recommendations consistently and effectively under her continued guidance and support.

    Gary McArdle, Cathedral Eye Clinic